WHAT IS YOUR ESTIMATED DELIVERY TIME?
Delivery times range from 3-10 days, depending on when you order and where it is being delivered to.
WHAT IF I NEED TO EDIT OR UPDATE MY SHIPPING ADDRESS?
Please contact us immediately at: firstname.lastname@example.org to catch your order before it ships!
HOW DO I GET TRACKING #?
Your tracking # can be found in your Shipping Confirmation email or log into your account to view your order details. If you have any additional questions, comments or concerns, feel free to reach out to us at:email@example.com
CAN I RETURN OR EXCHANGE MY PRODUCTS?
If you're located in the U.S you can return or exchange a product. Please contact us at firstname.lastname@example.org so one of our agents can help you with your order return or exchange.
DO YOU SHIP INTERNATIONALLY?
Yes! International shipping is available now. Shipping costs are based on your location. Please keep in mind, depending what country you're located in you may incur an additional fee at customs. International shipping is free for orders over $100.
MY ORDER WAS MARKED AS DELIVERED, BUT IT’S NOT HERE!
We suggest checking with any neighbors or your mail room (if applicable) to see if anyone received your package by mistake, or contacting the shipping service for your package (UPS). Occasionally, orders are marked as delivered but are actually delivered a day later, and the shipping provider will have more information for you since NatureLab does not have control over orders once they are in transit. If you are unable to resolve a delivery issue with the shipping provider, please contact us! email@example.com